For instance, in the above chatbot example, the entity is ‘pizza’ (i.e. Entity: It represents an idea or a concept.For instance, in the above chatbot example, the intent is to ‘order’ pizza. Intent: It represents an activity that a user wants to perform.Here, an important thing for us to understand is that the input provided to the NLU engine is in the form of text in case of audio inputs, automatic speech recognition (ASR) is used to convert speech into text, before feeding it to the NLU engine. NLU (a subset of NLP) is all about understanding the user input or request, classifying the intent, and recognizing or extracting the entities. The following diagram shows the basic architecture of an AI chatbot: Its architecture mainly depends on these three components: Mostly, it is developed on the basis of the client’s requirements and the usability & context of business operations. It is the mechanism that determines how a chatbot is going to work. Get in touch How does an AI chatbot work?Īt the heart of an AI-enabled chatbot sits its architecture. Personal assistant: Get answers to all your general queries.Finance bot: Manage money in a better way.News bot: Ask for the latest news that interest you.
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